You do not need to email anyone, and you do not need an active subscription to do this.
From inside the app
- Open Pharos and go to the Profile tab.
- Scroll to the bottom, past the subscription and language settings, to Delete account.
- Confirm. The account and everything attached to it are removed.
If you cannot open the app
Write to pharos@pharostrade.pro from the email address on the account, with the subject Delete my account. We confirm the request and complete it within 30 days — usually the same week. We ask you to write from the account address because it is the only way to be sure the request is really yours.
What gets deleted
- Your email address and the account record itself.
- Every alert rule you created, and the history of when they fired.
- Your favourites, exchange selection, language and app settings.
- The push token for every device you signed in on, so notifications stop immediately.
What does not get deleted, and why
- Your subscription. It is held by Apple, not by us — deleting the account does not cancel it and does not refund it. Cancel first in iOS Settings → your name → Subscriptions, then delete.
- Short-lived server logs. Request logs containing an IP address rotate out on their own schedule and are not linked back to a deleted account.
- Records we must keep. Where tax or accounting law requires us to retain a transaction record, we keep that record and nothing else, for the period the law requires.
Can it be undone?
No. Deletion is immediate and permanent — there is no recycle bin and no grace period, so rules and favourites cannot be recovered afterwards. Signing up again later with the same address creates a new, empty account.